Terms of Service

You are solely responsible for ensuring that your use of Kordis complies with all applicable laws. You must:

• Comply with employment law, including wage and hour, equal employment opportunity, background check regulation, and worker classification rules
• Comply with telephony and messaging law, including Canadian Anti-Spam Legislation (CASL), the CRTC's telemarketing and automatic-dialing rules, the United States Telephone Consumer Protection Act where you operate there, and similar regulations in other jurisdictions
• Comply with data privacy law, including PIPEDA (Personal Information Protection and Electronic Documents Act), the provincial privacy statutes that apply where you operate, and, where they apply to you, the GDPR (General Data Protection Regulation, EU) and the CCPA (California Consumer Privacy Act)
• Not use Kordis for any unlawful, harassing, threatening, abusive, or discriminatory purposes

You must ensure that all worker personal data you provide to Kordis (name, phone number, Social Insurance Number, employment authorization, background check results) is accurate, complete, and lawfully obtained. If you discover inaccurate data, you must correct or delete it immediately.

You are responsible for obtaining all necessary consents before Kordis contacts workers or candidates on your behalf:

• Canada's Anti-Spam Legislation (CASL) (Canada): You must obtain express consent before sending electronic messages (SMS) or placing calls to Canadian numbers. Workers may unsubscribe at any time by replying STOP to any message.
• National Do Not Call List (DNCL) (National Do Not Call List): You must honor all federal Do-Not-Call registry requirements.
• Revocation: If a worker revokes consent or requests removal from calling, you must notify us immediately.

You are the data controller for all worker data. You must:

• Provide privacy notices to workers explaining that their data will be processed by Kordis
• Ensure your privacy policy discloses our use of third-party processors (Twilio, Deepgram, ElevenLabs, Microsoft Azure, etc.)
• Review and execute our Data Processing Addendum (DPA), if required by applicable data protection law
• Respond to data subject access requests and rights exercises within the required timeframe (and notify us to assist)

We provide a sample privacy notice template. Your notices must disclose: (a) data is processed by Kordis, (b) call recording and transcription occurs, (c) personal data (SIN, DOB, bank details) is encrypted at rest, (d) access is logged. You remain responsible for worker consent and compliance with applicable laws.

You must maintain all required employment and compliance documentation, including:

• Record of Employment (ROE) and provincial employment records
• TD1 (Federal Tax Deduction Return) and provincial tax withholding forms
• Direct deposit authorization
• Background check results (with consent records)
• Consent records for Canada's Anti-Spam Legislation (CASL) (Canadian Anti-Spam Legislation)and other telephony regulations

Kordis assists with compliance tracking and audit evidence, but you remain the responsible party for correctness and timely completion.

Kordis is priced as one flat monthly fee for your agency, not per seat and not per call. Your pricing and payment terms are set forth in your signed Order Form. Pricing is exclusive of applicable sales tax, VAT, and similar taxes.

New subscriptions begin with a two-week free trial (see Section 5.4). After the trial, your subscription renews month-to-month (default) unless your Order Form specifies a longer commitment, and you are invoiced at the beginning of each renewal period.

Payment is due net 30 days from invoice date, unless otherwise stated in your Order Form. If payment is not received by the due date, Kordis may suspend your access until the invoice is paid. Late payments may accrue interest at 1.5% per month (18% annually).

Two-week free trial

New subscriptions begin with a two-week free trial on your real operation. You are not billed during the trial. At the end of the trial, you choose whether to continue; billing begins only if you opt to subscribe.

No charge during the trial

Because no payment is taken during the trial, there is nothing to refund for the trial period. If you decide not to subscribe, your trial simply ends and you may export your data.

After you subscribe

Billing is month-to-month unless your Order Form specifies otherwise. You may cancel anytime, which stops future renewals. Payments already made for the current period are non-refundable, and no refund is issued for the remainder of a period or any remaining prepaid fees on early termination.

Data export

Upon termination, you have 30 days to export your data before your account is deleted.

You retain all ownership and intellectual property rights in the worker data, company data, and documents you upload to Kordis. We do not claim ownership of your data.

We process your data solely to provide Kordis services to you. We do not sell your data, and we never use it to train or fine-tune the technology that powers Kordis or to improve our service for other customers. Your data is used only to answer your own questions and run your own account. If you request data deletion, your data is purged from our systems and backups within 30 days. Our use of your data is governed by our Privacy Policy.

Each party agrees to treat the other party's Confidential Information (including passwords, API keys, service features, and pricing) as confidential. You may not disclose Kordis Confidential Information without our prior written consent. Confidential Information does not include information that is publicly available through no breach of this agreement.

While we aim to maintain high uptime, Kordis is provided "as-is." We do not guarantee that the service will be uninterrupted, error-free, or completely secure. Scheduled maintenance, emergencies, and force majeure events may cause downtime.

Our target uptime and remedies for downtime are detailed in the SLA attached to your Order Form. The SLA is the sole remedy for service unavailability.

We provide support through workspace chat and email during business hours (Monday to Friday, 9 a.m. to 5 p.m. Eastern Time). Support inquiries are handled on a best-effort basis. If a separate Order Form includes an additional support commitment, that Order Form governs.

To the maximum extent permitted by law, our total liability for any claim arising from or relating to Kordis shall not exceed the fees you have paid us in the 12 months preceding the claim. This cap applies to all claims, whether in contract, tort, or otherwise.

In no event shall either party be liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost profits, or lost data, even if advised of the possibility of such damages.

You agree to indemnify and hold Kordis harmless from any claims, damages, or costs arising from:

• Your violation of these Terms or applicable law
• Your use of Kordis in a manner not authorized by us
• Your failure to obtain worker consent (CASL, CRTC rules, and equivalent law where you operate)
• Claims by workers or third parties related to your staffing operations, data handling, or compliance failures
• Your breach of applicable employment law, data protection law, or this Terms

Kordis will indemnify you for claims that our infrastructure, systems, or services breach data protection or confidentiality obligations due to our negligence or willful misconduct, subject to the liability cap in Section 8.2.

Your subscription begins when your two-week free trial ends and you choose to continue. It then renews month to month, and it keeps renewing monthly until you cancel. There is no annual commitment and no minimum term. If you and Kordis have signed an Order Form that sets a different term, that Order Form governs; absent one, the term is monthly.

You may cancel anytime, which stops future renewals; cancellation becomes effective at the end of the current billing cycle. Your subscription begins only after your two-week free trial, during which you are not billed (see Section 5.4). Once you have subscribed, payments for the current period are non-refundable.

Kordis may terminate or suspend your account immediately if you:

• Violate these Terms or the Acceptable Use Policy
• Fail to pay invoices after 30 days past due
• Use Kordis in violation of law
• Create a security risk or attempt to hack, reverse-engineer, or disrupt Kordis
• Harass our staff or engage in abusive behavior

Upon termination, your access to Kordis is revoked immediately. You have 30 days to request an export of your data. After 30 days, we will delete your data in accordance with our data retention policy. You remain liable for any unpaid fees and any breaches of these Terms.